Guarantee and Liability
1. We will either replace free of charge goods damaged or lost in transit or refund any money paid by you for the goods provided you give notification in writing of such damage or loss within 7 days from delivery or in the case of non-delivery within 7 days of the latest date by which you would have expected to receive the goods.

2. All products are sold with a 12 months warranty from date of receipt unless stated,(except DVR Hard Drives these have a 3 month warranty). If any goods are or become defective by reason only of use of defective materials or faulty workmanship or manufacture within a reasonable time from the date of despatch we will repair or replace at Company's Discretion. This is conditional upon the goods having been returned to us in good order accompanied by a copy of the receipt or other evidence that the goods were purchased from us and conditional upon defects not being caused as a result of your failure to comply use or instructions as to the storage, installation and commissioning use or maintenance of the goods or if you alter or repair such goods without our written consent. All goods returned carriage and insurance paid by Customer.

3. Where goods are returned under either Condition 1 or Condition 2
and the goods are found not to be defective and to be in full working order, they will be returned to you and an administration fee of 15% of the price of the goods together with the cost of carriage will be charged to you.

The provisions mentioned above are in addition to your statutory rights.

Cancellation Right
4. You have a right to cancel your order within 7 working days from the day after the day you receive the goods has expired. All such goods must be returned in an "as new" condition together with all packaging accessories and must not have been opened. Where any goods are returned and received by us in accordance with this clause we will refund the money paid by you for those goods within 30 days of the date that they are so received by us. Not applicable to Trade or or Export Customers. This right shall not apply to any perishable item or any sealed audio or video recording or computer software where they have been unsealed carriage and insurance paid by Customer.

If you have any queries concerning our privacy policy please contact us on michaelfrench@henrys.co.uk